Frequently Asked Questions

We know that what matters most these days is to have an amazing digital curb appeal. Other methods of marketing are outdated, wasteful, and generate little to no real return. By focusing on efficiency and what really works, our agents are able to spend more time doing what they truly love; helping people buy and sell their homes. This means they can sell more houses more quickly while still providing superior customer service.

Our agents are compensated when your home is sold. Additionally, we rely heavily on word of mouth to get new listings. There's no better incentive than the promise of more business. By doing our best in the process of buying or selling your property, we know that you will share our information with your circle of friends and family. More referrals not only mean we are providing exceptional service but they also drive more business.

Absolutely! We truly feel that our $3,500 list package has everything you need to get your property sold. Professional photography, staging report, and a full service digital campaign are all part of every package. Upgrades are an option but not necessary. In some cases, They may help you stand out from other listings and some upgrades may be a "norm" in your market. We never push for upgrades, but Roadrunner Realtors may suggest certain upgrades based on your specific property. Example #1 : If your property is on acreage or has unique features you may consider adding drone photography so that feature can be shown online. Example #2: If you are in an area with a lot of competition and high average days on market, you may consider a 3D virtual tour or a Video Tour to stand out. Example #3: If your property looks amazing at night, you could add a 'twilight' option to your photography package.

Roadrunner requires a modest deposit of $350 due at the time the listing agreement is signed. The remaining balance is due at closing. (+50% of the value of upgrades)

Yes, our real estate agents are full-time real estate professionals licensed with the Texas Real Estate Commission (TREC) and local Board of Real Estate. Our average agent has over 10 years of experience. We hire the best agents that have a track record of 5 star service and who believe in the mission of our company.

We market all our properties on the MLS and on major portals such as Zillow, Realtor.com, trulia.com and the Roadrunner website. We will work tirelessly to get you the best price possible, by reaching the most qualified buyers.

No, if you are currently under a listing agreement with a licensed agent/broker we cannot list your property. If your home does not sell by the time you listing agreement is expired, we would love the opportunity to earn your business and save you a ton of money.

Of course! Roadrunner Realtors specialize in working with buyers and sellers who know their local market intimately. In fact, everyone who buys a home with Roadrunner will receive at minimum $1,000 towards closing costs or reduction of sales price.

Yes With current technology, offer support 24 / 7. You may also contact your Roadrunner Realtor outside of conventional working hours. If they are not available (everyone has to sleep), you have access to all of your paperwork, your timeline, next steps, and access to FAQs 24/7. You may also contact Roadrunner directly at 210-339-2791 and we will return your call within 1 business day.

For sure! You will have a direct relationship with an experienced licensed real estate professional. Your agent will work closely with you from pre-listing through closing.

Absolutely! - All our properties will be fully maximized to have the best digital curb appeal and will be featured in a massive web campaign. Every property will be added to all of the major (and minor) real estate websites including Zillow, Trulia, Realtor.com, will have a single URL web address on our site. Your home will also be shown on social media and will be listed on your local MLS

You will be able to specify the times that you would prefer showings to happen and you can make changes to this whenever you like. In San Antonio, our showings are managed by Centralized Showing Service (CSS). They will inform you via text or phone when showings are scheduled and allow you to confirm or deny showings as needed.

Yes. This is included in the price. Every listing will have a visually appealing sign, Supra iLockbox, and a backup combo box in a undisclosed location on the property.

Yes. As of now, offering 3% to a buyer's agent is standard (and expected). Part of every listing is advertising (to agents and their brokers) what the buyer's agent commission is offered at. Since its in all of our best interests to sell your home quickly and for top dollar, we need to appeal to the whole of the Real Estate community. The buyer's commission ("finder's fee") is paid at closing, and is a normal part of your closing costs. Looking to sell and buy? You may also get additional benefits by selling, and buying with Roadrunner at the same time.

We will continue to market your property under the terms of our listing agreement until the property is sold or the listing agreement expires. You may re-list your property with us until it sells for no additional fee. Our fee is not due until your property sells. If listing agreement is cancelled or expired you will not be refunded the $350 deposit. This is retained to cover a small portion of our cost to list your home.

Yes. If you list with Roadrunner and you find the buyer of your property, or if another broker finds a buyer, you are still required to pay the agreed Seller fee to Roadrunner.

You can contact Roadrunner at anytime, 210-339-2791 call/text or email: info@TexasRoadrunnerRealty.com.

No, it is a requirement that we see the property in order to estimate the value. If you are not comfortable or able to meet our Agent's face-to-face, we can arrange an "e-visit" via video chat/conferencing software. 100% can be done virtually, but we must see the property.

Yes. You will have full access to see showings and feedback directly through CSS.

A $350 non-refundable deposit is due at the time the listing agreement is signed. If you elect to purchase upgrades, in addition to the base package, a deposit is required equal to 50% of the value of the upgrades at time of signing. The remaining balance (deposit - total) is due upon closing. Our fee can be paid out of proceeds from the sale, or can be paid directly by seller by closing.

The deposit can be paid by cash, check, credit, or PayPal and is due at the time the listing agreement is signed.

Roadrunner believes "we're all in this together". Since we have an upfront cost to list your property, we ask that you have a little "skin in the game" upon signing. This partially covers our cost in the event your property does not sell or the listing agreement expires. If you'd prefer to pay all fees at closing, we can issue a deposit-waiver, and will charge an additional $500 fee due upon closing. Scenario#1: If you choose the $3,500 list package with no upgrades and put down a deposit of $350, your fee due at closing is: $3,150 ($3,500 - $350). Scenario#2: If you choose to pay 100% at closing and forgo the deposit, your total fee due at closing will be: $4,000 ($3,500 list fee + $500 deposit-waiver fee). We don't believe in "nickel and diming". Truthfully Roadrunner takes 100% of the risk because we do not charge our fee unless we sell your home. The deposit is non-refundable. If a listing agreement is signed with a deposit-waiver, Roadrunner has the right to recover the $500 deposit-waiver fee from seller if the property does not sell or if the listing agreement expires.

Contractually, you cannot terminate / cancel a signed listing agreement until the end of the period agreed upon and signed by both parties. However, we understand there may be a legitimate reason to need to break a listing agreement early. On a case-by-case basis, Roadrunner may consider allowing an early termination of a listing agreement. Contact your Roadrunner Realtor directly or send an email to: info@TexasRoadrunnerRealty.com for more information.